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Control Tower for Warehouse

Control Tower for Warehouse

A Warehouse Control Tower (WCT) displays a variety of metrics that provide comprehensive insights into the performance, efficiency, and overall health of warehouse operations. These metrics help warehouse managers and stakeholders make informed decisions, optimize processes, and identify areas for improvement. Some common metrics that a WCT generally shows include:

Inventory Levels: Real-time visibility into inventory levels helps prevent stockouts and overstock situations. It also enables accurate demand forecasting and efficient replenishment strategies.

Order Fulfillment Rate: This metric indicates the percentage of orders successfully fulfilled within a specific time frame. It helps gauge the efficiency of order processing and the warehouse’s ability to meet customer demands promptly.

Order Cycle Time: This measures the time it takes for an order to be processed from the moment it’s placed to the moment it’s shipped. Monitoring this metric helps identify bottlenecks and streamline the order fulfillment process.

On-time Delivery: This metric reflects the percentage of orders delivered to customers on or before the promised delivery date. It’s crucial for customer satisfaction and maintaining strong relationships with clients.

Picking Accuracy: Picking accuracy measures the percentage of orders picked without errors. It directly affects customer satisfaction and reduces the costs associated with order corrections and returns.

Labor Productivity: This metric evaluates the efficiency of the warehouse workforce. It considers factors such as the number of orders processed per labor hour and can guide decisions related to staffing levels and training.

Storage Utilization: Monitoring the utilization of storage space helps optimize inventory placement, reduce storage costs, and prevent overcrowding or inefficient use of warehouse space.

Equipment Utilization: For warehouses with machinery and equipment, tracking equipment utilization helps ensure optimal usage and prevent equipment downtime.

Transportation Efficiency: If the warehouse is involved in outbound shipping, metrics related to transportation, such as carrier performance, transit times, and shipping costs, provide insights into the efficiency of shipping operations.

Returns Rate: This metric measures the percentage of products returned by customers. A high returns rate could indicate issues with product quality, fulfillment accuracy, or customer expectations.

Backorder Rate: The backorder rate indicates the percentage of orders that couldn’t be fulfilled due to insufficient stock. This metric helps identify demand patterns and potential inventory gaps.

Supplier Performance: If the warehouse relies on suppliers for materials or products, monitoring metrics related to supplier performance, such as lead times and quality, ensures smooth inbound operations.

Turnover Rate: This metric assesses how quickly inventory is being sold and replenished. It’s calculated by dividing the cost of goods sold by the average inventory value.

Customer Satisfaction: While not a direct operational metric, customer feedback and satisfaction scores provide valuable insights into the overall performance of the warehouse.

Tips For Avoiding Picking Errors In Warehousing

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These metrics, when displayed and analyzed through a Warehouse Control Tower, offer a holistic view of warehouse operations. They empower decision-makers to identify trends, make data-driven decisions, and continuously improve the efficiency and effectiveness of their warehousing processes.


WMS (Warehouse Management System) and WCS (Warehouse Control System) are two different software systems used in warehouse management and automation.

Here are the key differences between WMS and WCS:

PointersWarehouse Management System (WMS)Warehouse Control System (WCS)
FocusManages and optimizes warehouse operations at a high levelControls and automates the physical equipment and processes within the warehouse.
FunctionsInventory tracking, order management, picking and packing, receiving, and shipping.Manages conveyor systems, robots, AS/RS, and other automation devices.
User InterfaceTypically used by warehouse staff for day-to-day tasks.Primarily used by machines and automation equipment to execute tasks.
IntegrationOften integrates with ERP systems for broader business operations.Integrates with WMS to execute tasks based on higher-level directives.

WMS (Warehouse Management System) is a software application that helps businesses manage all aspects of their warehouse operations, including inventory control, order processing, and labor management. Warehouse WCS is a software application that controls and optimizes the movement of goods through automated equipment and machinery within the warehouse.

A warehouse control tower (WCT) is a software platform that provides real-time visibility and control over all aspects of warehouse operations. It collects data from a variety of sources, including WMS, WCS, sensors, and other systems, and uses this data to create a single, unified view of the warehouse.

WCTs can be used to monitor and optimize a wide range of warehouse activities, including:

Inventory tracking: WCTs can track the location and status of all inventory in the warehouse, in real time. This information can be used to identify bottlenecks,  optimize picking and packing routes, and ensure that orders are fulfilled accurately and efficiently.

Order management: WCTs can help businesses to manage their order fulfillment process more effectively. They can track the status of orders from the moment they are placed to the moment they are shipped, and provide alerts and notifications to stakeholders if there are any issues.

Picking and packing: WCTs can help businesses to optimize their picking and packing operations by providing real-time guidance to workers and directing them to the correct locations to pick items.

WCTs are powerful tools that can help businesses to improve the efficiency, accuracy, and flexibility of their warehouse operations.

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